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MSAE President's Update - December 2020

 MSAE President's Update - December 2020

MSAE President, Kathy Pabst, CAE


As my year of serving you as President ends, I look back and hope to have continued the efforts of the board and left it better than before I began my term. Building on the foundation of previous Presidents, MSAE had a direction charted, but was derailed by COVID-19. No one could have predicted the impact this devastating disease had on our personal lives and our professional environments. The MSAE board made the tough decision to move the management of the organization to the board due to the financial impact of hiring an association management company. We have succeeded in this transition because we have the right team in place at the right time.

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MSAE President's Update - October 2020

MSAE President's Update - October 2020

MSAE President, Kathy Pabst, CAE


We are all on this journey that we didn’t plan, no prior arrangements were made, and we don’t know when it will end. But on this journey, we have learned about making our organizations nimble, thinking outside the box, diversifying our organizations’ member benefits and services, reviewing financial reserve policies, and overall assessment of our organizations’ performance. COVID NOW has forced us to evaluate every process and program – and making the tough decision to cancel, postpone, or end the program or service. It isn’t all bad, but it is a challenge. As a non-profit organization, we have always done more with less, and COVID NEXT will only exacerbate those responsibilities and expectations.

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President's Update - September 2020

MSAE President's Update - September 2020

MSAE President, Kathy Pabst, CAE

Raise your hand if your organization uses volunteers! Now, raise your hand if you have or are currently a volunteer for another organization. I raised my hand on both of these questions. Many of our organizations rely on volunteers…whether dues-paying members or those interested in furthering the mission of your organization. Volunteers help the organization by providing important constituency perspectives, as well as providing tangible or intangible resources to the organization. MSAE is moving forward because of the volunteer spirit of our members and the board of directors. Members who have stepped up to serve on a committee have been key to this statewide organization continuing to be relevant to our members. As I stated, their commitment, perspective, and time are critical to the advancement of Missouri associations.

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President's Update - July 2020

MSAE President's Update - July 2020

MSAE President, Kathy Pabst, CAE

What are we going to do now? How can we handle this situation? What will be the impact on my association and industry/profession? What changes do we need to make to survive? Who can help us? Will we ever meet in person again? These questions and many more have been going through my mind over the last 6 months. Working for an association of family physicians, we are on the front lines of the COVID-19 pandemic and the public health crisis of racism. As president of MSAE, we are here to help you answer these questions through our education sessions, newsletters, and networking. But, MSAE has also been impacted by these issues. What can we do to protect our members and continue the services and benefits provided by MSAE. Our associate members are struggling through these unprecedented times and we are in this together with them!

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Best Practices for Meetings and Events

Best Practices for Meetings and Events

Information courtesy of the Columbia Convention & Visitors Bureau and Columbia/Boone County Department of Health & Human Services.

Meeting Space: 

  • Attendees should be able to maintain 6 foot distance during the meeting
  • Seating styles that work best for this include:
  • Classroom setting with 1 person per 6 foot table Theater style with 6 feet between chairs and rows of chairs. U shape or hollow square with 1 person every 6 feet. 6’ round tables (72 inch) with 2 persons seated across from each other, and spaced 6 feet apart.
  • Table linens to be changed between each group prior to each meeting. Tables and chairs should be cleaned and disinfected with an EPA-approved disinfectant that is effective against SARS- COV-2
  • Handwashing station or hand sanitizer with at least 60% alcohol to be present in the meeting room. 

Audio Visual practices:

  • If multiple speakers are using hand held microphones, the microphone should be disinfected between each speaker. Podiums should be cleaned/disinfected between speakers. If the microphone is connected to the podium, just disinfect the podium between speakers.

Registration practices:

  • Each meeting needs their own designated registration area that is located away from other meeting spaces. This could be situated directly outside the meeting entrance/exit area or just inside the room.
  • Registration areas should not have more than 1 worker per 6 foot table. Attendees should be able to approach the opposite end of the table from registration worker to pick up registration materials.
  • Limit the number of people in the registration area. Markers to be used to keep 6 ft. between individuals at registration.
  • Keep a list of all participants with contact information that can be used for contact tracing, if needed.

Food and Beverage practices for Meetings:

  • For meals, attendees can be seated at round tables or stay seated in the meeting configuration, maintaining a 6 foot distance between all individuals.
  • Table linens should be changed between each group prior to each meeting. Tables and chairs should be cleaned and disinfected with an EPA-approved disinfectant that is effective against SARS- COV-2
  • No self-service stations should be allowed where customers use shared utensils or dispensers. No shared condiments to be placed on tables. They should be served individually in single serve packets or containers.
  • Individually packaged break items can be served at a manned break station or a boxed breakfast or lunch can be served individually at a manned service station. Hot or cold meals can be packaged in “to- go” containers and served to attendees as they move through a line utilizing 6 foot markings.
  • It is recommended that all eating utensils be wrapped in a napkin and/or plastic sleeve.
  • Another approved service option is the cafeteria style buffet line, whereby plates are filled by servers who are separated from guests by a plexiglass barrier. Each guest is responsible for picking up their filled plate, utensils and individual beverage.
  • Extra trash stations should be set up in the meeting room to avoid attendees clustering around the trash cans. Handwashing station or hand sanitizer with at least 60% alcohol should be present in the meeting room.

Other Suggestions:

  • Limit paper handouts at meetings by sending materials to attendees electronically prior to meeting or utilize a meeting specific app.
  • Please encourage attendees to maintain physical distancing. Cloth face coverings are recommended when people are in public settings and when it is difficult to maintain physical distance.
  • Each individual hotel/venue may have specific guidelines in place and limited capacities. Please inquire with the hotel directly about their properties’ policies and procedures.

Simple Tips for Working at Home

Simple Tips for Working at Home

By Randy Dean, MBA: The E-mail Sanity Expert®

I have a bit of a head start on you. When I’m not traveling for client work/programs/events, I am a home-based worker, and I’ve been one for more than 16 years now. I thought I’d share some of my best tips for maintaining productivity and sanity while working from home.

  1.  Set up a dedicated “productivity space” and USE IT! Many people, myself included, think because we have a laptop, we can work from anywhere in the house. And, that is true to a point. However, if you have children home too (and perhaps your spouse as well), they will do everything in their power to distract you while working – loud music, movies, video calls, exercising, etc. If they are old enough, and you let them know you are going into your workspace and you can only be interrupted due to an emergency, most kids will leave you alone. If you camp out on the kitchen table or in the family room however, just expect to get very little done (Trust me on this. Seriously.)
  2. Invest in tech and infrastructure. Make your home office/workspace just like an actual home office/workspace. Get a desk and ergonomic chair. Buy a second monitor. Get some office supplies. Get a printer/copier/fax. Invest in needed software – including possibly video conferencing software/tools. Pay for a higher speed Internet (or get your employer to subsidize your higher speed Internet). “Steal” equipment from your office (take it for now, but bring it back when the outbreak dies down). Do whatever it takes to make your home location nearly as productive (if not more productive) than your regular office location.
  3. Get on a schedule, and stick to it. Even though you may not have to go into the office, try to stay on your normal schedule (sure, an extra 30 minutes of sleep is OK since you don’t have to commute, but no more!) Get up. Make your coffee. Boot up your computer. Check your calendar, build a task list, get through your e-mail. Take a lunch break. Take a workout break. Schedule virtual meetings and tasks. The closer you stay to your normal regimen, the more productive you will be overall, and the easier it will be for you to transition back to your office when things go back to normal. (Plus, if you show you can be highly productive even while away, perhaps your boss will give you more flexibility to do some remote work in the future!) I read a great quote the other day that I’ve tried to make my own personal mantra: “I may not enjoy structure and regimen, but I certainly thrive on it.”
  4. Schedule meetings with yourself. One of the best tips for better productivity, even if not working from home, is to schedule meetings with yourself. Don’t just leave your time wide open – block specific blocks of time each day for different projects, activities, tasks – possibly work and personal. Book time for your most critical projects. Book time for your workout. Book time to read/learn. Give your day some structure, and set goals for better use of time daily.
  5. Schedule meetings with others. You can still meet with others! Find out what your company uses – Zoom, Webex, GoToMeeting, etc. Or just pick up the phone. Do a conference call. Set up meetings just like normal and have them. That will also add structure and a semblance of normalcy to your day. I will give you one funny tip I use frequently – do some of your calls from your car in the driveway! You’d be shocked how often I do this – I have kids and dogs in the house, but I can literally go out in the driveway with my phone and do a regular and/or even a video call in near complete silence. And I don’t drive anywhere – I just sit in my driveway.
  6. Have kids? Hire them. This is no joke. If you have a teenager and younger sibling(s), hire that teenager as an in-house babysitter. Tell them they will make money, but only if they actually WORK to keep the younger ones occupied AND safe. Paying them a few bucks an hour to keep the interruptions down for you is a good investment (and might build stronger relationships between siblings ... if they don’t kill each other.) Now, if you have kids of an appropriate age, you might even be able to hire them to do some simple jobs around the house – dishes, vacuuming, laundry, little organization projects, etc. You might even be able to hire them to do some simple business tasks as needed – printing, copying, stapling, organizing. Pay them a few bucks an hour or by job – teach them some skills, keep them useful, and keep your focus!
  7. Don’t get lured into distraction. Now, we’ve already discussed family, kids, dogs – they are built in natural distractions. However, when working from home, it is SUPER easy to get pulled into social media, streaming the news, having a TV show or movie playing in the background, and those darn addictive games on your phone and/or computer. You need to be aware of your own distractions, and do things to limit them. I allow myself a morning, lunchtime, and end of day news check in – even during this crisis! I don’t need to check any more than that, and I promise you this – in this day and age of “overconnected people”, if something truly huge happens, you will hear about it quickly.
I also noticed I had 2-3 different games on my phone that were getting a bit too much time/attention. I deleted all but one, and that one (Words with Friends) has LONG breaks in between plays usually. I look at it once or twice a day for a few minutes as a mental break – that is just fine. But any more than that I can’t afford. And with social media, I’ve tried to check in about once a day on Facebook, LinkedIn, and Instagram. That is enough to stay in touch, but no more. Plus, there is just a ton of “panic porn” (funny phrase I first saw by author Dan Rust recently) on both the regular news and social media platforms right now. You could stir yourself right into a panic attack if on there too much right now. Instead, give yourself a few mental breaks a day with these tools and venues, but no more, and keep your focus otherwise on something productive. “The best cure to anxiety is focused action.” – Jack Nicklaus

Are you an employer with people suddenly working at home? You need to give them some leniency right now. This is an unprecedented situation. Suddenly, we have all of these people used to working in a normal workplace environment that are trying to balance kids and dogs and spouses. Now, remember that some of your workers will actually be MORE productive working from home, and that will help to counterbalance the loss of productivity by others. Do what you can to make it easy for them to be productive, but if you have good people, don’t damage your relationship with them in the long run due to a short term hit to their productivity right now. And remember they will most likely get more productive over time as they get into a routine depending on how long this goes. Hopefully if they follow the steps above, they will get into that productive work-from-home routine even a bit faster. We can get through this together ... just as long as we are at least six feet apart.

Randy Dean, MBA, The E-mail Sanity Expert®, is an author and speaker on Time, Productivity, Distraction, and E- mail Management and the related use of software, technology and devices. You can learn more about him and his programs at and He also has a popular YouTube channel with numerous short video tips on Outlook, Gmail, and Google usage – just search Randy Dean.